Operations A1 Marsdens's Head Office is situated on 3 acres at Annesborough Industrial Estate, Junction 10 (M1) Lurgan. This purpose built depot benefits from the following: Fully air conditioned offices 24 Hour control and call centre Training and conference suites Concrete storage for 2000 vehicles Large under cover storage Purpose built forensic examination and accident investigation bays 24 hour security and CCTV Our satellite depots are located in Lisburn and Belfast, and provide further storage and examination areas. Our 24 hour Control Centre demonstrates our investment in technology to ensure that our operators receive data as quickly and efficiently as possible. This allows interaction with our client's computers 24/7 and results in an average response time of 32 minutes. Our Controllers have a wealth of knowledge in the Ireland and UK road systems which results in the resources required for the job to be despatched accurately and without delay. Mappoint and Autoroute are used to locate the locations as quickly and accurately as possible. All workstations are equipped with e-mail and Internet access and are permanently staffed. A1 Marsden can also provide Call Handling services for other companies. This is of particular benefit to companies who cannot justify a night time control service. We can tailor the service provided to each individual customer - whether the requirement is on a permanent basis, temporary or as a one-off. Most of our front line rescue vehicles are fitted with tracking which enables us to monitor their real time position. The information monitored within our control centre allows us to provide our clients with up to date information on ETAs, On Scene and Completion. A1 Marsden can broker assistance throughout mainland Europe. We have multi-lingual staff and can take calls in Lithuanian, Russian, Polish, Ukranian and Spanish. Our control room currently handles in excess of 1200 breakdown and recovery jobs a month. All telephone calls are recorded for security and training purposes. 90% of calls are answered within 5 seconds.